All orders are packed and shipped from Penang, Malaysia.
Where we ship
We ship within Malaysia and to Singapore. If your country isn't listed at checkout, message us on WhatsApp — we may still be able to arrange delivery.
Shipping rates
- West Malaysia — RM 8 flat rate
- East Malaysia (Sabah, Sarawak, Labuan) — RM 15 flat rate
- Singapore — RM 28 flat rate
Free shipping on orders over RM 150 within Malaysia, and over RM 250 (about S$80) to Singapore. The discount is applied automatically, and the exact shipping fee is always shown at checkout before you pay.
Processing time
Orders are packed and handed to the courier within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on a weekend or public holiday are processed on the next business day.
Delivery time
- West Malaysia — 1–3 business days
- East Malaysia — 3–10 business days
- Singapore — 3–7 business days
These are courier estimates, not guarantees. Delivery can take longer during festive periods, sales campaigns, customs checks or bad weather.
Tracking
Every parcel is sent with tracking. We send your tracking number by email and WhatsApp as soon as the courier collects the parcel. Tracking information can take up to 24 hours to appear on the courier's website.
Delivery address
Please check your address carefully before you pay. If you spot a mistake, message us straight away — we can correct it while the order is still with us. Once a parcel has been dispatched, a wrong or incomplete address may result in a failed delivery, and any re-delivery or return cost will be charged to the customer.
Customs and taxes (Singapore orders)
Prices at checkout do not include import duties or taxes charged by the destination country. If customs charges GST or duty on your parcel, that charge is the recipient's responsibility.
Lost, delayed or damaged parcels
If your parcel hasn't arrived within the estimated time, or arrives damaged, contact us within 7 days of the expected delivery date with your order number. We'll open an investigation with the courier and arrange a replacement or a full refund where the parcel is confirmed lost or damaged in transit.
Contact us
Soody — Tanjung Tokong, Pulau Pinang, Malaysia
WhatsApp: 011 5454 8959
Email: [email protected]
This policy applies to orders placed on soody.shop. Your statutory consumer rights are not affected.