We want you to love what you wear. If something isn't right, we're here to help.
7-day returns
You may request a return within 7 days of receiving your order. To be eligible, the item must be unworn, in its original condition and packaging, with all tags and pouches included.
How to request a return
- Message us on WhatsApp or email within 7 days of delivery, with your order number and a photo of the item.
- We'll confirm your request and share the return address.
- Post the item back to us. Please keep your tracking number — we can't process returns for parcels lost in transit.
Refunds
Once we receive and inspect the item, we'll let you know the outcome. Approved refunds are issued to your original payment method within 7 to 14 business days, depending on your bank or card issuer.
Return shipping
Return postage is paid by the customer, unless the item arrived faulty, damaged, or incorrect — in that case we cover the return shipping and send a replacement or full refund, including the original delivery fee.
Handmade pieces
Every Soody piece is made by hand, so bead order, colour mix and finish vary slightly from piece to piece and from the photos. This natural variation is what makes each piece one of a kind, and is not considered a defect.
Items we can't accept
- Items returned more than 7 days after delivery
- Items that have been worn, damaged after delivery, or altered
- Items returned without their original packaging
- Earrings, for hygiene reasons, unless they arrived faulty or incorrect
- Sale or clearance items marked as final sale
Faulty or wrong item
If your order arrives faulty, damaged or incorrect, contact us within 7 days of delivery with photos. We'll arrange a replacement or a full refund at no cost to you.
Contact us
Soody — Tanjung Tokong, Pulau Pinang, Malaysia
WhatsApp: 011 5454 8959
This policy applies to orders placed on soody.shop. Your statutory consumer rights are not affected.